Win bet's Privacy Policy — Fully in Bengali

Win bet is a trusted online betting and casino platform in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This privacy policy applies to all users of the win bet website and app.

This policy clearly states — what types of information win bet collects, why it collects them, how it uses them, and how your information is kept secure. By registering with or using win bet, you are considered to have consented to this privacy policy.

This Privacy Policy may be updated at any time. When changes are made, a notice will be posted on the website and the date at the top of this page will be updated. We recommend reviewing this policy periodically.

Win bet collects two types of information — directly from you, and automatically through your use of the platform.

Directly collected information:

• Full name, date of birth, and gender
• Mobile number and email address
• Current and permanent address
• National ID or passport number (for KYC verification)
• Bank account or mobile banking number (for payments)
• Photo or scan of identity document (for KYC verification)

Automatically Collected Information:

• IP address & device type
• Browser type and operating system
• Which pages were visited on the website and for how long
• Betting and gaming activity history
• Login time and location data
• Data collected through cookies and tracking technologies

Win bet uses collected information for the following purposes:

• Account Management: For managing your registration, login, and profile.
• Payment Processing: To process deposit and withdrawal transactions.
• KYC Verification: To verify your identity and age.
• Customer Support: To address your complaints and inquiries.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligation: To meet regulatory authority requirements.
• Service Improvement: To enhance your experience on the win bet platform.
• Promotional Communications: To send you bonus and promotional offers with your consent.

Win bet uses your information solely for the purposes it was collected. Any use beyond those purposes will require your separate consent.

Win bet may share your information with third parties in limited and specific circumstances. Any such sharing is always conducted in a controlled and lawful manner.

Circumstances under which information may be shared:

• Payment providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank to complete transactions.
• KYC Partner: Identity document information may be shared with identity verification agencies.
• Legal Authority: Information may be disclosed in response to a valid court order or directive from a government authority.
• Technology Service Providers: With trusted technology partners who support platform operations.

All third-party partners are required to comply with win bet's privacy standards and may only use your data for specified purposes.

Win bet uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your browsing experience.

Types of cookies win bet uses:

• Essential Cookies: Essential for login sessions and account security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: For platform usage analysis and improvement.
• Security cookies: To prevent fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some win bet features.

Win bet retains your data only for as long as necessary. All data is kept for the duration your account remains active.

• Active account data: retained for the full duration the account remains active.
• Closed account data: retained for a minimum of 5 years after closure (as required by law).
• Transaction records: up to 7 years (in accordance with financial regulatory requirements).
• KYC documents: retained for up to 5 years after verification.
• Customer support communications: up to 3 years.

Once the applicable retention period expires, your data is securely deleted or anonymized.

As a win bet user, you have the following rights over your personal data:

• Right to Access: You may request a copy of the information win bet holds about you at any time.
• Right to Rectification: Contact support to correct any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of any data that is not subject to a legal retention requirement.
• Right to Restrict Processing: You may request that data processing be restricted under certain circumstances.
• Right to Data Portability: You have the right to receive your information in a structured, readable format.
• Right to Object: You may object to your information being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any consent given at any time.

We may need to verify your identity when processing a request. This is done solely to protect the security of your information.

Win bet applies industry-leading technical and organizational security measures to protect your data. Our security framework is continuously reviewed and strengthened.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): A two-step verification system to access your account.
• Firewall & DDoS Protection: Servers and data are protected against external threats.
• Regular Security Audits: Third-party security experts conduct regular reviews of win bet's security infrastructure.
• Restricted Access: Only authorized personnel can access the information they need.
• Backup & Recovery: Regularly encrypted backups are maintained to prevent data loss.

Please note, however, that no one can guarantee absolute security on the internet. win bet does everything it can, but keeping your password and login credentials safe is also your responsibility.

Win bet is strictly for users aged 18 and above. We do not knowingly collect or process data from minors.

Age verification is in place at the time of registration, and age is confirmed through the KYC process. If an underage account comes to our attention, it is immediately closed and any collected information is deleted.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

If you have any questions, comments, or concerns about this Privacy Policy, please reach out to win bet. Our data protection team is always ready to help.

• Email: support@winbet-taka.com
• Response Time: Within 30 business days
• Customer Support: 24/7 live chat & email support.